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This privacy statement was last updated on 26/06/2024 and applies to citizens and legal permanent residents of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://planning-by-design.co.uk. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
If you have any questions, or want to know exactly what data we keep of you, please contact us.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
We only share or disclose this data to processors for the following purposes:
Processors
Name: Hubspot CRM
Country: UK
Purpose: The contact information that is provided allows to us to contact users about our products and services
Name: Aisa
Country: US
Purpose: Our Chatbot (Aisa) is a Generative AI powered Planning Assistant. Her purpose is to assist website visitors with their planning needs.
Name: Slack
Country: UK
Purpose: Used predominantly as a internal communications platform. Our Chatbot Aisa also sends user data to team members so they may assist the user and/or make follow up enquiries about products and services.
Name: PandaDoc
Country: US
Purpose: Used to send invoices for our products and services to our customers via email.
Name: Zapier
Country: US
Purpose: We use Zapier to bridge the gap between other software suites we use including Hubspot, Aisa, Slack & PandaDoc.
Name: Wise
Country: UK
Purpose: Wise are our Business Bank & Payment Processor whom we use in conjunction with PandaDoc.
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Jersey Office of The Information Commissioner
2nd Floor 5 Castle Street
St. Helier
Jersey
JE2 3BT
St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR
Our Data Protection Officer has been registered with the Information Commissioner's Office. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Grant Singlehurst-Ward, https://planning-by-design.co.uk or via privacy@planning-by-design.co.uk.
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
Planning By Design Ltd
167-169 Great Portland Street, London, England, W1W 5PF
United Kingdom
Website: https://planning-by-design.co.uk
Email: privacy@planning-by-design.co.uk